Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Who We Are:
Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.
Take a modern approach to selling by harnessing the power of rich data, innovative technology, and advanced AI to help some of the world’s leading companies to drive demand; create pipeline; qualify and nurture opportunities; close sales; and drive renewal.
Join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.
The Work: The Tag Specialist will be responsible for ensuring that all SMB advertisers have a working client´s Tag implemented on their website. They will respond to seller questions about Tag implementation and reporting in a timely manner by resolving tickets in Zendesk. Tag Specialists may join calls with sellers and their advertisers to ensure quicker resolution of Tag implementation to improve velocity to activation.
Responsibilities:
Solve tag tickets in Zendesk while adhering to SLAs
Join calls with reps and advertisers as needed to resolve Tag issues
Provide Manager with visibility into themes, trends, or insights from Tag tickets Collaborate with teams to deliver trainings as needed and surface coaching opportunities to sales managers
Measure impact of improvements after implementation (Tag Revenue Dashboard )
Maintain documentation, how-tos, and FAQs to scale knowledge / expertise across the sales floor
Proactively communicate any tag product updates or changes to the sales team (via Tag newsletter or other methods)
Adhere to all support framework processes and escalation paths
Source feedback from sellers and consolidate to provide voice of sales input to product teams
Qualifications:
Qualifications:
Has experience working with HTML, CSS, and intermediate knowledge of JavaScript.
Experience working with, presenting to, and managing both internal and external partners/customers.
Knowledge of online advertising, web analytics, e-commerce and retail verticals. Knowledge of tag managers such as (GTM, Tealium, Segment, etc) Solid/Foundational knowledge of the AdTech world
Strong written and verbal communication skill
Spanish and English are required