Technical Account Manager, ES - GTSS - AMER
Job Description
Do you want to help our customers to adopt cutting edge cloud computing technology, solve the biggest of “big data” problems, work with Internet scale distributed systems, and see the impact of your work with happy and successful customers?
Amazon Web Services (AWS) is looking for motivated technologists who have a desire to work in the cloud computing industry, where you will build your technical skills as well as learn from top subject matter experts and industry thought leaders. You will partner with customers and several AWS teams to craft highly scalable, flexible and resilient cloud architectures that address customer business problems. As a trusted customer advocate, the technical account manager will help organizations understand best practices around cloud-based solutions, as well as diagnose and reproduce technical issues with our technology products. You will provide ongoing support and technical guidance to help plan and build solutions using best practices, and proactively help in keeping your customer’s AWS environments operationally healthy. You will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS within organizations ranging from new start-ups to large enterprise customers. The ability to connect technology with measurable business value is critical to a technical account manager. This position will require the ability to travel 10% or more as needed.
Key job responsibilities
· Build a strong foundation of knowledge around AWS cloud services and the cloud ecosystem
· Work with customers of all sizes to execute on the Enterprise Support value proposition of AWS
· Assist with operational support needs for customers already using AWS
· Collaborate with experienced technical account managers to craft and share best-practice knowledge amongst the AWS communities
· Act as a technical liaison between customers, service engineering teams and support
· Effectively represent AWS within a customer’s environment, and drive discussions regarding incidents, trade-offs and risk management
The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Basic Qualifications
- 5+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for two (2) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor’s Degree in Computer Science, Engineering, Math, or related discipline required, or equivalent work experience or 7+years.
- Able to communicate effectively in English, within technical and business settings.
Preferred Qualifications
- Experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, IP Networking, IT Security, BigData/Hadoop/Spark, Operations Management, Service Oriented Architecture
- External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences
- Experience with AWS services and/or other offerings
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.