Please submit your resume in English - we can only consider applications submitted in this language.
Minimum qualifications:
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 2 years of experience with project management.
- Ability to communicate in English and Spanish fluently to support client relationship management in this region.
Preferred qualifications:
- Experience working with external partners or developers.
- Knowledge of SQL/MySQL, and Unix/Linux operating systems and commands.
- Ability to collaborate, build consensus, deliver and drive technical decisions with various sized customer stakeholder groups.
- Excellent technical leadership, project management, problem solving, and troubleshooting skills.
About the Job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
As a Technical Solutions Consultant, you will balance business and partner needs with technical constraints, develop innovative solutions, and act as a partner and consultant. You will also build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Analyze and resolve technical problems and roadblocks around data and tools access.
- Identify opportunities to optimize and automate workflows across a wide variety of projects.
- Work with Product Managers and Software Engineers to improve or develop new Google tools and products.
- Collaborate with Consumer and Engineering teams to write code and implement tools to improve troubleshooting efficiency and the end user experience.
- Manage stakeholder expectations and communicate with internal teams and external consumers, advertisers, and publishers to provide technical and business feedback as well as deliver technical solutions.